1. Introduction

At JORA LIFE CARE, customer satisfaction is important to us. We strive to provide high-quality healthcare and wellness products. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.

By placing an order through our Website, you agree to the terms outlined in this Return & Refund Policy.

2. Cancellation of Orders

Orders may be cancelled only before they have been processed for dispatch.

Once an order has been processed or shipped, cancellation requests cannot be accepted.

JORA LIFE CARE reserves the right to refuse or cancel any order due to:

• Product unavailability
• Incorrect pricing
• Technical errors
• Suspected fraudulent transactions
• Any other legitimate business reason

If an order is cancelled by JORA LIFE CARE after payment has been received, the full amount paid will be refunded through the original payment method used during the purchase.

3. Return Eligibility

Due to the nature of Ayurvedic, Siddha, herbal, healthcare, and wellness products, we generally do not accept returns once products have been delivered.

However, returns or replacements may be considered only under the following circumstances:

• The product received is damaged during transit.
• The wrong product has been delivered.
• The product is missing from the order.
• The product is defective upon delivery.

Any request for return or replacement must be submitted within 24 hours of receiving the order.

4. Conditions for Return or Replacement

To process your request, you may be required to provide:

• Order Number
• Invoice or Proof of Purchase
• Clear photographs of the product
• Photographs of the outer packaging
• Images clearly showing the damage or issue

Returned products must:

• Be unused.
• Be in their original packaging.
• Include all labels, seals, and accessories (if applicable).

Products that have been opened, used, altered, or damaged after delivery are generally not eligible for return or replacement unless required by applicable law.

5. Refund Policy

Refunds are issued only after the returned product has been received and inspected by our team, where a return is applicable.

Approved refunds will be processed through the original payment method used during the purchase.

Once the refund has been initiated by JORA LIFE CARE, it may take approximately 5–15 business days for the refunded amount to reflect in your bank account or original payment method, depending on your bank, payment gateway, or financial institution.

Shipping charges, courier charges, convenience fees, or Cash on Delivery (COD) charges (if applicable) are generally non-refundable unless the error was caused by JORA LIFE CARE.

6. Replacement Policy

Where eligible, we may offer a replacement instead of a refund.

Replacement requests are subject to:

• Product availability.
• Verification of the reported issue.
• Compliance with this Return & Refund Policy.

7. Incorrect Shipping Information

If delivery fails because of:

• Incorrect address.
• Incorrect mobile number.
• Incorrect PIN code.
• Customer unavailability at the time of delivery.

Any additional shipping or re-delivery charges incurred shall be borne by the customer.

Refunds will not be issued for orders returned due to incorrect or incomplete information provided by the customer.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

• Inspect the package before accepting it.
• If possible, refuse delivery if the package appears significantly damaged.
• Take clear photographs of the package.
• Contact our customer support within 24 hours of delivery.

Failure to report damaged deliveries within the specified time may affect your eligibility for a replacement or refund.

9. Exceptions

JORA LIFE CARE reserves the right to refuse any return, replacement, or refund request that does not comply with this policy or where misuse, fraud, abuse, or violation of this policy is suspected.

Nothing contained in this policy shall limit any rights available to consumers under applicable laws.

We may revise or update this Return & Refund Policy from time to time without prior notice.

Any changes will become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed of any updates.