1. Introduction

Welcome to JORA LIFE CARE (“Company”, “We”, “Us”, or “Our”).

These Terms & Conditions govern your access to and use of https://joralifecare.com, including our healthcare services, online consultations, wellness programs, herbal products, and all related services offered through this Website.

By accessing, browsing, registering, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue using this Website.

We reserve the right to revise or update these Terms & Conditions at any time without prior notice. Continued use of the Website after such changes constitutes acceptance of the revised Terms.

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
• The information provided by you is true, accurate, and complete.
• You will use this Website only for lawful purposes.
• You have the legal capacity to enter into a binding agreement under applicable laws.

3. Healthcare Services

JORA LIFE CARE provides healthcare consultations, wellness guidance, Ayurvedic, Siddha, and Naturopathy services, along with herbal and wellness products.

Healthcare consultations, treatment recommendations, diet plans, and wellness advice provided through this Website are based on the information voluntarily shared by the patient.

Users are responsible for providing complete and accurate health information to enable appropriate consultation and recommendations.

4. Products & Services

We make every reasonable effort to ensure that product descriptions, ingredients, pricing, images, availability, and other information displayed on this Website are accurate.

However:

• Product images are for illustration purposes and may vary slightly from the actual product.
• Naturally sourced ingredients may result in slight variations in colour, texture, taste, or appearance between batches.
• Such natural variations do not affect the intended quality of the product.
• We reserve the right to correct any typographical errors, pricing errors, or inaccuracies without prior notice.

5. Orders & Acceptance

Placing an order on our Website constitutes an offer to purchase.

An order shall be considered accepted only after successful payment (where applicable) and confirmation by JORA LIFE CARE.

We reserve the right to refuse or cancel any order due to:

• Product unavailability
• Incorrect pricing
• Technical errors
• Suspected fraudulent transactions
• Incorrect customer information
• Violation of these Terms & Conditions
• Any other legitimate business reason

Where payment has already been received for a cancelled order, the amount paid will be refunded through the original payment method.

6. Pricing & Payments

All prices displayed on this Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Payments are processed securely through authorised third-party payment gateway providers.

JORA LIFE CARE does not store your debit card, credit card, CVV, UPI PIN, or internet banking credentials.

7. Shipping, Returns & Refunds

Shipping, cancellations, replacements, returns, and refunds shall be governed by our respective:

• Shipping Policy
• Return & Refund Policy

Customers are advised to read these policies carefully before placing an order.

8. Acceptable Use of the Website

Users agree not to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to the Website or its servers.
• Upload viruses, malware, or harmful software.
• Interfere with the Website’s security or functionality.
• Use the Website for fraudulent or unlawful purposes.
• Upload or distribute defamatory, abusive, obscene, offensive, or illegal content.
• Infringe upon the intellectual property rights of others.
• Misrepresent their identity or provide false information.

Any violation may result in suspension or termination of access to the Website.

9. Intellectual Property

All content available on this Website, including but not limited to:

• Logos
• Brand names
• Product names
• Images
• Videos
• Graphics
• Documents
• Website design
• Text
• Icons
• Software
• Downloads

is the exclusive property of JORA LIFE CARE or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, published, distributed, transmitted, displayed, or used without prior written permission.

10. Health & Medical Information Disclaimer

JORA LIFE CARE is an Integrated Ayurveda, Siddha & Naturopathy Hospital that also provides healthcare consultations, wellness guidance, and herbal products through this Website.

The information, educational content, product descriptions, wellness articles, and healthcare recommendations published on this Website are intended solely for general educational and informational purposes.

While we make reasonable efforts to ensure the accuracy of the information provided, JORA LIFE CARE does not guarantee that all information is complete, current, or free from errors.

Our products and services are intended to support overall health and wellness. However:

• They should not be considered a substitute for professional medical advice, diagnosis, or treatment.
• Treatment outcomes vary from person to person.
• Users should consult a qualified healthcare professional before beginning any herbal product, wellness program, or treatment, particularly if they are pregnant, breastfeeding, taking prescription medication, or have an existing medical condition.
• Healthcare consultations are based solely on the information voluntarily provided by the patient. Incomplete or inaccurate information may affect the consultation and recommendations.
• Online consultations are intended for guidance and follow-up and are not a substitute for physical examination when clinically required.
• In case of a medical emergency, users should immediately contact the nearest emergency medical service or visit the nearest hospital.

By using this Website or purchasing our products, you acknowledge that any reliance upon the information provided is entirely at your own discretion and risk.

11. Individual Results

The effectiveness of Ayurvedic, Siddha, Naturopathy, herbal, dietary, and wellness programs may vary from person to person depending upon age, medical history, lifestyle, body constitution, adherence to treatment, and other individual factors.

Testimonials, reviews, success stories, photographs, and before-and-after results published on this Website represent individual experiences and should not be interpreted as a guarantee of similar outcomes for every individual.

12. Limitation of Liability

To the fullest extent permitted by applicable law, JORA LIFE CARE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use the Website.
• Delays in delivery.
• Technical interruptions.
• Third-party service failures.
• Incorrect information provided by users.
• Product misuse.
• Circumstances beyond our reasonable control.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order or service.

13. Indemnity

You agree to indemnify and hold harmless JORA LIFE CARE, its directors, employees, consultants, affiliates, representatives, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses arising out of:

• Your violation of these Terms & Conditions.
• Misuse of the Website.
• Violation of any applicable law.
• Infringement of any third-party rights.
• False or misleading information provided by you.

14. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using this Website, you also agree to the terms of our Privacy Policy.

15. Termination

We reserve the right to suspend or terminate your access to this Website without prior notice if we reasonably believe that you have violated these Terms & Conditions or applicable laws.

Termination shall not affect any rights or obligations that arose prior to such termination.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, in accordance with applicable law.

17. Grievance Redressal

If you have any grievances regarding the use of this Website, our services, or these Terms & Conditions, you may contact our Grievance Officer.

We will make reasonable efforts to acknowledge and resolve genuine complaints within 20 working days of receipt.

Grievance Officer

Dr. Pooja

JORA LIFE CARE

📧 Email: joralifecare@gmail.com

📞 Phone: +91 9930465895

We reserve the right to revise, modify, or update these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this Website. Continued use of the Website after such changes constitutes acceptance of the revised Terms.