1. Introduction

Welcome to Jora Life Care (“Company”, “We”, “Us”, or “Our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how we collect, use, store, process and safeguard your personal information when you visit www.joralifecare.com, purchase our products, book consultations, or use any of our services.

This Privacy Policy is an electronic record under the provisions of the Information Technology Act, 2000, and the applicable rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using this Website, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with these terms, please discontinue using our Website.

2. Information We Collect

We may collect the following information when you interact with our Website:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Gender (optional)
• Account Login Information
• Order History
• Consultation details voluntarily shared by you
• Device Information
• IP Address
• Cookies and Website Usage Data

Payment information is processed securely through trusted payment gateway providers. We do not store your debit card, credit card, CVV, UPI PIN, internet banking credentials, or other confidential payment information.

3. Why We Collect Your Information

We collect your information for legitimate business purposes, including to:

• Process and deliver your orders
• Schedule and manage healthcare consultations
• Respond to your enquiries and customer support requests
• Resolve complaints and service-related issues
• Improve our products and services
• Personalize your shopping experience
• Recommend products based on your previous purchases
• Send order confirmations and shipping updates
• Inform you about new products, promotional offers, discounts, and wellness programs (where permitted by law)
• Conduct website analytics and improve user experience
• Prevent fraud, misuse, and unauthorized activities
• Comply with legal and regulatory obligations

We collect only such information that we believe is relevant and necessary to provide our services efficiently.

4. Consent

By voluntarily providing your personal information, you expressly consent to its collection, storage, processing, and use by JORA LIFE CARE in accordance with this Privacy Policy.

You further agree that such collection, storage, and use of your information shall not cause any wrongful loss or wrongful gain under applicable laws.

5. Disclosure of Personal Information

We value your privacy and do not sell, rent, or trade your personal information.

Your information may be disclosed only under the following circumstances:

• To payment gateway providers for processing payments
• To courier and logistics partners for order delivery
• To website hosting and technical service providers
• To legal, accounting, or financial advisors when necessary
• To government authorities, courts, or law enforcement agencies where required by applicable law
• To protect the rights, property, safety, or legal interests of JORA LIFE CARE, our customers, or others
• To prevent fraud, cybercrime, misuse of our Website, or other unlawful activities

Any third-party service providers engaged by us are required to maintain appropriate confidentiality and security standards.

6. Data Security

We implement appropriate administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Whenever you access your account or provide sensitive information, appropriate security measures are used to help protect your data. However, while we strive to protect your information using commercially reasonable methods, no method of electronic transmission or storage over the Internet can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

7. Cookies

Our Website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Enhance browsing experience
• Improve website performance
• Personalize website content

You may disable cookies through your browser settings; however, certain features of the Website may not function properly if cookies are disabled.

8. Third-Party Websites

Our Website may contain links to external websites operated by third parties.

These websites operate independently of JORA LIFE CARE, and we have no control over their privacy practices or content.

We encourage you to review the Privacy Policy of every third-party website before providing any personal information.

9. Children’s Privacy

Our Website and services are intended for individuals aged 18 years or above.

If services are required for a minor, they should be accessed only under the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our products and services
• Process orders and consultations
• Maintain customer records
• Resolve disputes
• Comply with legal and regulatory obligations
• Improve customer experience

Once the information is no longer required, it may be securely deleted or anonymized.

11. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your contact details
• Request deletion of your personal information where legally permissible
• Withdraw consent for promotional communications at any time

To exercise these rights, please contact us using the details provided below.

12. Grievance Redressal

If you have any concerns, complaints, or queries regarding this Privacy Policy or the handling of your personal information, you may contact our Grievance Officer.

In accordance with the Information Technology Act, 2000 and applicable rules, we will make reasonable efforts to acknowledge and resolve genuine grievances within 20 working days from the date of receipt.

Grievance Officer

Dr. Pooja

JORA LIFE CARE

📧 Email: joralifecare@gmail.com

📞 Phone: +91 9930465895

We reserve the right to modify, amend, or update this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. We encourage users to review this Privacy Policy periodically to remain informed of any updates.