1. Introduction

Thank you for choosing JORA LIFE CARE.

We are committed to delivering your orders safely, securely, and in a timely manner. To ensure the highest quality of service, we have partnered with reputed courier and logistics companies across India and internationally.

All products are carefully packed and dispatched after quality checks to ensure they reach you in excellent condition.

By placing an order through our Website, you agree to the terms of this Shipping Policy.

2. Packaging of Products

At JORA LIFE CARE, we take utmost care while packaging every order.

• Each product is securely packed using high-quality packaging materials sourced from reliable vendors.
• Individual products are wrapped in protective bubble wrap.
• Fragile items, including glass bottles, receive an additional protective layer to minimize the risk of damage during transit.
• All products are packed in sturdy cardboard cartons before dispatch.

We make every effort to ensure that your order reaches you safely and in perfect condition.

3. Order Processing

• Orders are processed only after successful payment confirmation.
• Confirmed orders are generally processed within 24 hours, excluding Sundays and public holidays.
• Orders are dispatched on Monday to Saturday, excluding public holidays.
• During festivals, promotional campaigns, or unforeseen circumstances, dispatch may take slightly longer.

4. Shipping Charges

Shipping and handling charges depend on several factors, including:

• Product weight
• Packaging requirements
• Delivery location
• Courier charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

From time to time, JORA LIFE CARE may offer free shipping promotions on eligible orders.

5. Domestic Shipping (Within India)

Confirmed orders are shipped to the delivery address provided during checkout.

Estimated delivery timelines are:

• Processing Time: Within 24 Hours
• Delivery Time: 3–7 Business Days

While most orders are shipped within 3 working days, certain locations or unforeseen circumstances may result in delivery taking up to 7 working days.

6. International Shipping

International shipping is available for selected locations.

Estimated delivery time is:

• 5–15 Business Days

International shipments may be delayed due to:

• Customs clearance
• Import regulations
• Flight delays
• Weather conditions
• Local postal services

These circumstances are beyond the control of JORA LIFE CARE.

Tracking information may not update immediately after dispatch, and there may be a delay between courier scanning events.

7. Customs & Import Duties

For international shipments, customs duties, import taxes, or other government charges (if applicable) are the responsibility of the recipient.

These charges vary by country, and JORA LIFE CARE has no control over or responsibility for such fees.

Customers may occasionally be required to coordinate directly with local customs authorities for shipment clearance.

8. Delivery Attempts

Our courier partners generally contact customers before attempting delivery.

If delivery cannot be completed after multiple attempts due to:

• Customer unavailability
• Incorrect address
• Incorrect phone number
• Incomplete delivery details
• Refusal to accept the package

the shipment may be returned to our warehouse.

Any additional shipping charges incurred for re-dispatching the order may be payable by the customer.

9. Damaged Shipments

If your package appears damaged or tampered with upon delivery:

• Inspect the package before accepting it.
• Take clear photographs of the damaged package.
• Contact our customer support within 24 hours of receiving the shipment.

We will investigate the matter and provide an appropriate resolution where applicable.

10. Order Cancellation

Customers may request cancellation of an order before it has been processed for dispatch.

Once an order has been processed or dispatched, cancellation requests may not be accepted.

JORA LIFE CARE reserves the right to cancel any order under circumstances including, but not limited to:

• Incorrect product pricing
• Product unavailability
• Technical errors
• Suspected fraudulent activity
• Any other valid business reason

If an order is cancelled by JORA LIFE CARE after payment has been received, the full amount paid will be refunded through the original payment method.

11. Delayed or Failed Deliveries

Delivery may occasionally be delayed due to:

• Natural disasters
• Severe weather conditions
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier operational issues

If a delivery fails due to incorrect or incomplete information provided by the customer, or because the recipient is unavailable, any additional charges incurred for re-delivery may be recovered from the customer.

We may revise or update this Shipping Policy from time to time.

Any changes will become effective immediately upon publication on this page. We encourage customers to review this page periodically to stay informed of any updates.